The client specializes in servicing medical equipment such as ventilators, incubators, or hospital beds. Technicians who performed on-site services at customer locations used paper service forms, where they manually recorded customer information, device details, and performed tasks. After returning to the office, these forms had to be manually entered into the system, which was time-consuming and often led to errors.
We developed a native mobile application that fully replaces paper service forms and significantly improves the entire service process. The application was created in FileMaker and then built into a native app using our Xgode tool and published on the App Store. Technicians can now record all service activities digitally. The application supports automatic data entry by scanning barcodes from device labels.
The application also works in offline mode, allowing technicians to input data even without an internet connection. Once connected to the network, users can synchronize data with the server database, making the information immediately available to the accounting department for invoicing. The interface mimics the paper service form, so technicians can maintain their workflows. The app also supports digital signatures on iPad, making it easier to confirm completed service work.
Thanks to this digitalization, errors were significantly reduced, technicians spent less time on-site, the invoicing process was accelerated, and they always have access to current data on customers, equipment, and service history.
